Profile - Carl Wyatt

In Dec 2009, in the middle of a recession, I finally decided it was probably time to utilise 25+ years of business experience, leaving my employer of the last 10 years and setting up as a self-employed, independent Business Process and Management Consultant.

Agreeing a conservative 3 month target review of progress with my accountant (before deciding whether to “get a proper job that pays the bills instead”) I embarked on my first consultancy commission with a national manufacturing Company.

At the review point, the consultancy workload was such that there was no going back and so amend ltd was born, in April 2010.  Since that point I have been working on various Client commissions (and re-commissions that have all been generated from previous work referrals).

Work History and Profile:

• Experienced senior Manager with a track record of delivery
• Broad and comprehensive business knowledge/experience
• Experience of working client side within a high growth environment
• Excellent analytical/process skills
• Extensive change and project management experience
• Technology aware with an IT systems integration understanding
• P&L management responsibility

Business Process & Systems Consultant/Director - amend ltd

December 2009 – Carl decided to utilise his business experience, setting up as an independent Business Process and Management Consultant. Commissions include (most recent first):

Contract experience:

Jan 2019 - Job Management System and process review for FM provider. Ongoing.

Nov 2017 - Various Change Transformation Projects with leading Healthcare provider.

Mar 2017 - Project Management of new Back-Office system for national Construction and Public Services Company.

Sept 2016 - Project Management of new financial system for National Healthcare Supplier

July 2016 - B2C business review for a leading UK Service provider.

June 2016 - Creation of P2P Business Requirements document for leading UK Healthcare provider

April 2016 - Branch and Labour integration project support/validation post Company acquisition of a leading UK Service provider.

March 2016 - Process review and creation of a model office User Guide for leading UK Healthcare provider.

January 2016 - Financial process review for leading UK Healthcare provider

February 2015 - Dec 2015 - Project Management/Change Catalyst for national UK Insurance Services Company.  

Previous Experience:

Head of Business Systems & Process - Evander Glazing & Locks, previously 'Homeserve'

June 1999 – January 2010 (10 years 8 months)

HomeServe employs c. 4,000 staff in four Countries and is considered one of the fastest growing businesses ever to make it into the FTSE250. The Company has c. 3.5 million Customers, 6 million Policies and, processes in excess of 1.3m claims per annum. The Emergency Services Division was the fulfilment arm, providing emergency call out and repair solutions across a number of markets. In September 2009 it was sold, becoming “Evander Group”.

Reporting to the Managing Director for HomeServe Glass & Locks, the role was responsible for I.T Business Development, I.T Business Support, Systems & Process Training and System Control data functions.

Key Duties included:

• Leading internal teams to deliver major change projects covering all business functions. Projects included reorganisation and restructuring of business units, functions and/or major end to end processes.
• Ensuring smooth transition of projects to BAU ownership
• Creating and fostering a continuous improvement/learning culture by way of post project operational, behavioural and financial reviews
• Providing IT Helpdesk business direction/support/analysis as required

Customer Operations Director - Canon (Anglia) Ltd

June 1985 – June 1999 (14 years 1 month)
Responsible for the field servicing of over 100 field and work control staff, servicing 10k business units across the east of England, with an annual budget of c£8m.

Key Duties included:

Development & direction of c100 direct reports/5 Managers Call centre/work control, internal and external Help desk, invoicing and stores control responsibilities ISO9002 and Health & Safety accountability.

Electronics Technician - Marconi Communications

Training:

• Responsive Leadership Workshop
• I.T Awareness Course: Craig, Greg & Russell Ltd, Middlesex
• Assessment & Development Report (Ranked in upper 15% percentile for verbal logic & upper 20% for numerical reasoning vs. comparison group)
• Various Management & Technical Training Courses including:
• Effective Communications
• Time Management
• Planning & Decision Making
• Principles of Management
• Effective Management
• IOSH – "Safety for Senior Executives" Certificate

Qualifications/Education

Chelmer Institute, Essex:
* Technician Education Council: Telecommunications Certificate (12 Merit Grades)

Norfolk College of Arts & Technology, Norfolk:
* City & Guilds: Certificate for Electronic Technicians and Telecommunications (6 Distinctions, 2 Credit Grades)

Wayland High School, Norfolk
* 7 'O' Levels (Inc. English Language, Mathematics, Design & Technology)